If you are looking for information on a patient or the hospital, find key contact details and authoritative links below.
Royal Columbian Hospital
Main Switchboard (24 Hours a Day)
604.520.4253
Website
fraserhealth.ca
Address
330 E. Columbia St.
New Westminster, BC
V3L 3W7
Contacting Patients
Patient Information Line
604.520.4253
E-mail
You can stay in touch with patients at the Royal Columbian Hospital by simply e-mailing youvegotmail.rch@fraserhealth.ca. Be sure to include the patient’s full name, unit and room number in your e-mail. Dedicated volunteers will hand deliver your message. The service is available Monday to Friday, 8 am to 4 pm (PST). Note: Patients are unable to send a response through this service.
Feedback
If you have a compliment or a complaint, please first speak with the person who provided the service, or to the manager of the area. You may also reach out by email at feedback@fraserhealth.ca
If a complaint remains unresolved after discussing the issue with the service area, you are encouraged to contact the Patient Care Quality Office.
Mail: Patient Care Quality Office
Fraser Health
11762 Laity St, 4th floor
Maple Ridge, BC V2X 5A3
Tel: 1-877-880-8823
Fax: 604-463-1888
E-mail: pcqoffice@fraserhealth.ca
Patient Care Quality Office hours are Monday to Friday from 8:30 a.m. to 4:30 p.m. Closed on weekends and statutory holidays.
Hospital Patient and Visitor Information
Hospital Location
330 East Columbia Street
New Westminster, BC V3L 3W7
view map
Hospital Contact Information
Main Switchboard (24 hours a day): 604.520.4253
Website: www.fraserhealth.ca
Volunteer Resources: rch.volunteerresources@fraserhealth.ca
RCH Auxiliary Gift Shop & Thrift Store
The Royal Columbian Hospital (RCH) Auxiliary volunteers operate a hospital gift shop and a thrift store. Proceeds from these stores are used to fund equipment and comfort items for the benefit of RCH patients.
Gift Shop
Jim Pattison Acute Care Tower Lobby
604.520.4293
Hours of operation:
Saturday and Sunday: 10 am – 5 pm
Monday to Friday: 10 am – 6 pm
New to You Thrift Store
706 6th Ave.
New Westminster, B.C. V3M 2B3
Tel: 604-515-4815
Hours of operation:
Tuesday to Saturday: 10am – 3:30 pm