Operations Coordinator

Position Title: Operations Coordinator (Part-time, Six-month Contract)

DEPARTMENT: Operations

REPORTS TO: Vice President, Operations

SALARY RANGE: $27,700 to $35,053 (60% schedule, three days per week)

The Operations Coordinator provides support to the Operations portfolio to ensure the success of the organization through streamlined operational delivery. The main responsibility of the Operations Coordinator is donation processing. This role will also support the finance, facilities, and other operational aspects.

ABOUT ROYAL COLUMBIAN HOSPITAL

Royal Columbian provides the highest level of care to the most critically ill and injured from throughout the region and province. We are a provincial referral centre for cardiac care, trauma, neurosciences, high-risk maternity, neonatal intensive care, and mental health. No other hospital in the province provides this level of care, or offers all these services, on one site or in such high volumes.

Right now, Royal Columbian is undergoing a $1.49 billion multi-year, multi-phase redevelopment that will create a world-class critical care hospital. The “crown jewel” of this project is the Jim Pattison Acute Care Tower, scheduled to open in 2025.

ABOUT THE FOUNDATION

Royal Columbian Hospital Foundation (RCHF) is an independent charitable organization that raises millions of dollars each year to fund major projects, priority equipment needs, facility enhancements, research, education and innovation at RCH.

Supported by thousands of individuals, businesses, community groups and foundations, RCHF strives to achieve its vision to inspire giving and grow funding so that patients have access to the best in health care at Royal Columbian Hospital.

KEY AREAS OF INVOLEMENT:

Donation Processing

• • Process gifts by entering relevant data into the donation database using established CRA guidelines and procedures.
  • Manage, coordinate, and produce acknowledgement letters, receipts and other correspondence in a timely manner.
  • Prepare and make bank deposits, ensuring appropriate account allocations.
  • Ensure overall data input meets Foundation’s standards.
  • Perform other donation processing and management task per direction of Manager, Data Management

Operational Support

• • Assist with operations projects such as donation impact evaluation and tracking.
  • Coordinate operational tasks as directed by the Vice President, Operations.
  • Assist with invoice processing with the Finance function.
  • Provide Foundation front-desk coverage as necessary.
  • Perform other duties as required.

QUALIFICATIONS

Three (3) years’ experience in donation processing or administrative support. Grade 12 (university degree or graduate certificate preferred) supplemented with relevant administrative courses and three (3) to five (5) years’ recent related experience or an equivalent combination of education, training and experience. Experience in a not-for-profit, fundraising environment would be an asset.

PROFESSIONAL/TECHNICAL CAPABILITIES

• • Exceptional people and customer service skills.
  • Ability to work well under pressure with competing priorities.
  • Exceptional interpersonal skills, ability to exercise initiative, prioritize, work to deadlines, and maintain a positive attitude at all times.
  • Ability to work independently with the flexibility to take on a wide variety of assigned duties and projects.
  • Tact, diplomacy and maturity in dealing with donors, volunteers, hospital staff, and the public.
  • Team player, able to thrive in a highly dynamic environment.
  • Exceptional attention to detail, organizational skills and multi-tasking abilities.
  • Proficient with Word, Excel, PowerPoint and other related computer skills with a minimum keyboarding speed of 50 words per minute.
  • Additional experience using fundraising database systems (specifically Raiser’s Edge) is an asset.

COMPETENCIES:

• • Actively seek opportunities and challenges for personal learning, character building and growth.
  • Model qualities such as honesty, integrity, resilience, and confidence.
  • Support and challenges others to achieve professional and personal goals.
  • Create an engaging environment and encourages an open exchange of information.
  • Listen well and encourages open exchange of information and ideas.
  • Facilitate an environment of collaboration and cooperation to achieve results.
  • Integrate organizational mission, values and reliable, valid evidence to make decisions.
  • Demonstrate business acumen by efficiently and effectively identifying and managing human, financial and information resources.
  • Measure and evaluate outcomes – hold self and others accountable for results achieved against benchmarks and corrects course as appropriate.
  • Create connections, trust and shared meaning with individuals and groups.
  • Think analytically and conceptually – question and challenge the status quo to identify issues, solve problems and design and implement effective processes across systems and stakeholders.
  • Scan the environment for ideas, best practices and emerging trends.
  • Create a climate of continuous improvement and creativity.

RCHF is an equal opportunity employer committed to hiring on the basis of merit. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, genetic information, national origin, protected veteran status, disability status, or any other characteristic protected by law.

RCHF celebrates diversity and is committed to creating an inclusive environment. Through a rich diversity of skills, knowledge, backgrounds and experience, we are better able to serve our community. We encourage all qualified individuals to apply.

To apply, please send your cover letter and resume via email to: career@rchfoundation.com