Privacy Policy

Our Commitment

Royal Columbian Hospital Foundation is committed to respecting and protecting the privacy of the personal information of its employees, members, donors and other stakeholders. We value the trust of those we deal with, and of the public, and recognize that maintaining this trust requires that we be transparent and accountable in how we treat the information that you choose to share with us. The Foundation complies with federal and provincial privacy legislation and adheres to ethical guidelines established by professional fundraising associations.

During the course of our various campaigns and activities, we gather and use personal information. Anyone from whom we collect such information should expect that it will be carefully protected and that any use of or other dealings with this information is subject to consent. Our privacy practices are designed to achieve this.

Personal Information

If you make a donation, either online or otherwise, personal information is collected to identify your contribution to our organization. Personal information includes your name, address, postal code, email address, telephone number, donation value, method of donation, and characteristics that are specific to you (eg. relationships, affiliations, and previous involvement with Royal Columbian Hospital Foundation). This information ensures we can securely process your donation and communicate with you. We may also use this information to inform you of our work through promotional efforts and analyze website usage to improve our website content, layout, and services.

To protect your privacy, the Foundation adheres to the following principles:

  • We will not gather any personal information from you unless you give it voluntarily.
  • Any personal information will not be traded, rented, or sold to anyone and will not be disclosed to anyone except the Foundation and its employees, agents, officers, and directors.
  • You may access your personal information at any time to ensure it is correct and current, or to edit it if you so desire. This provision is limited by the Act. There are times when the organization cannot disclose personal information even to the person it relates to, eg. solicitor-client confidentiality or when disclosure will reveal personal information about another person.
  • We take all reasonable measures to protect your data from loss, misuse, unauthorized access, disclosure, alteration, or destruction.

Third Party Disclosure of Information

We do not rent, sell, lend, or trade out donor mailing lists, phone numbers, or email address to any commercial business, organization, or charity. In the interest of improving your experience as a donor, we may share your information with third-party partners, such as direct mail providers and marketing agencies. Third-party partners are carefully selected and must sign a privacy agreement prior to information being shared.

Information on RCHF Website

Royal Columbian Hospital Foundation is the sole owner of the information collected on We do not rent, sell, lend, or trade information gathered on our website to any commercial business, organization, or charity.

Cookies and Web Beacons

The Foundation may use cookies and related technologies, such as web beacons and pixel tags, to collect visitor information and deliver interest-based advertisement to you on our website and other third-party websites. Accepting cookies used on our site may give us access to information about your browsing behaviour, allowing the Foundation to personalize your experience, and improve our website content, layout, and services.

Online Donations

Online transactions and contributions to the Foundation on this site occur through a safe, private, and secure system to protect donor information. Our software is routinely updated to maximize protection of such information.


At times we may request that you voluntarily supply us with personal information, such as your e-mail address and postal address, for purposes such as entering a contest, making a donation, subscribing to our e-newsletter, or participating in an online survey.

However, when at all possible, an option to remain anonymous will be provided to those who wish to preserve their right to anonymity.

Updating of Privacy Policy

We regularly review our privacy practices for our various activities and update our policy. Please check our website on an ongoing basis for information on our most up-to-date practices.

Destruction of Information

We keep your information only so long as we need it and are required by law. We destroy your information when it is no longer needed.

Contact Information

Questions, concerns or complaints relating to Royal Columbian Hospital Foundation’s privacy policy on the treatment of personal information should be e-mailed to or you may contact us by phone at 604-520-4438. You may also write to us at:

Attn: Privacy Officer, Royal Columbian Hospital Foundation,
330 East Columbia Street,
New Westminster, BC
V3L 3W7

Further information on privacy and your rights in regard to your personal information may be found on the website of the Privacy Commissioner of BC at

Last updated September 2, 2020