Position Title: Operations Manager
DEPARTMENT: Operations
REPORTS TO: Vice President, Operations
SALARY RANGE: $66,000 to $80,000
The Operations manager oversees a range of activities to ensure the success of the organization through streamlined operational delivery.
ABOUT ROYAL COLUMBIAN HOSPITAL
Royal Columbian provides the highest level of care to the most critically ill and injured from throughout the region and province. We are a provincial referral centre for cardiac care, trauma, neurosciences, high-risk maternity, neonatal intensive care, and mental health. No other hospital in the province provides this level of care, or offers all these services, on one site or in such high volumes.
Right now, Royal Columbian is undergoing a $1.49 billion multi-year, multi-phase redevelopment that will create a world-class critical care hospital. The “crown jewel” of this project is the Jim Pattison Acute Care Tower, scheduled to open in 2025.
ABOUT THE FOUNDATION
Royal Columbian Hospital Foundation (RCHF) is an independent charitable organization that raises millions of dollars each year to fund major projects, priority equipment needs, facility enhancements, research, education and innovation at RCH.
Supported by thousands of individuals, businesses, community groups and foundations, RCHF strives to achieve its vision to inspire giving and grow funding so that patients have access to the best in health care at Royal Columbian Hospital.
KEY AREAS OF INVOLEMENT:
Operational Support and Hospital Outreach:
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- Oversee and implement RCH Foundation’s hospital staff engagement programs including 4 x per year “Cheers to You” events and monthly outreach activities
- Administer physical plant management for all locations including planning and implementing office systems and procuring equipment, supplies and furniture.
- Develop and implement HR practices including onboarding and offboarding planning and tools; employee satisfaction surveys; developing training schedules; liaising with Fraser Health to secure appropriate id, access and equipment for new hires.
- Oversee accounts payable activities and banking responsibilities under the guidance of the Finance Director.
- Direct the acquisition of office equipment and supplies.
- Recommend, implement and maintain systems for the orderly retention of documents in all formats.
- Develop, implement and maintain tracking tools for equipment acquisitions and donor recognition.
- Develop familiarity with all software systems in use, including RE NXT and SAGE INTACCT, as well as Microsoft Office.
- Serve as an on-site expert for software and IT queries and troubleshooting.
Financial:
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- Prepare and make bank deposits, ensuring appropriate account allocations.
- Develop and maintain a variety of monthly reports in support of foundation programming.
- Augment the work of the gift processing team by managing, coordinating, and producing acknowledgement letters, receipts and other correspondence from time to time.
Research and Innovation:
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- Serve as the chief administrative liaison for the Foundation’s research and innovation hub – AIM.
- Track status and progress of AIM initiatives.
- Participate in the development of grant proposals for research initiatives.
- Develop, implement and oversee a suite of outreach activities to the research community
Other duties:
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- Provide management support for the Foundation’s funding competitions.
- Train other office staff regarding administrative procedures as needed.
- Other duties as required.
QUALIFICATIONS
University degree, supplemented with relevant administrative courses and three (3) to five (5) years’ recent experience or an equivalent combination of education, training and experience. Experience in a non-profit organization preferred, ideally in a healthcare environment.
PROFESSIONAL/TECHNICAL CAPABILITIES
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- Exceptional people and customer service skills.
- Ability to work well under pressure with competing priorities.
- Exceptional interpersonal skills, ability to exercise initiative, prioritize, work to deadlines, and maintain a positive attitude at all times.
- Ability to work independently with the flexibility to take on a wide variety of assigned duties and projects.
- Tact, diplomacy and maturity in dealing with donors, volunteers, hospital staff, and the public.
- Team player, able to thrive in a highly dynamic environment.
- Exceptional attention to detail, organizational skills and multi-tasking abilities.
- Proficient with Word, Excel, PowerPoint and other related computer skills
- Additional experience using fundraising database systems is an asset.
BENEFITS
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- A comprehensive benefits package which includes extended health, dental, insurance, and health spending account
- Wellness spending account to support healthy lifestyle
- Municipal Pension Plan (MPP)
- Generous Professional Development Program to develop employees through educational programs, professional designations, conferences, and other learning activities
- Generous vacation policy where all team members start at 20 days of vacation per year (prorated based on the start day for the first year)
- A collaborative and supportive working environment
RCHF is an equal opportunity employer committed to hiring on the basis of merit. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, genetic information, national origin, protected veteran status, disability status, or any other characteristic protected by law.
RCHF celebrates diversity and is committed to creating an inclusive environment. Through a rich diversity of skills, knowledge, backgrounds and experience, we are better able to serve our community. We encourage all qualified individuals to apply.
To apply, please send your cover letter and resume via email to: